Healthy and Agile endeavours to protect all collected personal information from unauthorised use or disclosure.
Any queries relating to personal information held by Healthy and Agile (including access requests) should be directed to the business as follows:
By Post: Healthy and Agile
PO Box 132
Any complaints will be directed to the nominated Privacy Officer who will consider the complaint in a timely manner. The complainant will receive a response and an outline of action regarding their complaint in writing within a reasonable timeframe.
Healthy and Agile only collects personal information that is necessary for the conduct of its business, be it by the company’s online store, customer services, or buying service.
Information is collected through direct application or registration by the individual(s) either in writing, through online application or over the phone applications.
Without the provision of the requested information by the individual, Healthy and Agile is unable to effectively complete the relevant business activities.
Within Healthy and Agile’s customer services, buying service, or events activities, personal information is only disclosed to suppliers and customers relevant to the particular business that the individual is conducting with Healthy and Agile.
Any Healthy and Agile client, customer, or business partner who does not wish their personal information to be provided to any particular organisation or types of organisations should notify Healthy and Agile at the time of the collection of the personal information.
As a provider of a range of information and services, Healthy and Agile’s purpose for collecting personal information is to facilitate representation of customers’ interests, to keep customers informed on customer initiatives and events, for the presentation of extension delivery activities and for the provision of customer services and information about customer benefits negotiated with suppliers.
Apart from the completion of the original application or registration with Healthy and Agile, further dealings may involve the provision of relevant industry updates and other customer related information and opportunities. This may be in the form of regular updates, customer alerts, Healthy and Agile envoy and flyers.
Healthy and Agile may contact you through emails and direct mail for the above purpose. When we contact you by email, all email campaigns from Healthy and Agile will contain instructions and/or hyper-links to Opt In or Opt Out (unsubscribe) of our email lists.
Healthy and Agile may also contact you through phone and text message.
Healthy and Agile will not share personal information (names, addresses, contact details OR of email addresses) with third parties, except when asked to do so by law, regulation or government request, or on a restricted basis with Healthy and Agile service suppliers fulfilling obligations directly related to Healthy and Agile activities.
Healthy and Agile will not use personal information for the purposes of direct marketing communications, other than for the reasonable communication of the business of the organisation as outlined above.
Healthy and Agile continuously monitors the accuracy of personal information on collection from and provision by the individual and through the day-to-day processes of its business. Should any updates to your personal information be required please contact and inform Healthy and Agile.
Healthy and Agile employs quality security systems and procedures to ensure the integrity and security of personal information held by the business.
Personal information does not leave Healthy and Agile’s internal systems unless required to affect the primary purpose of your business with Healthy and Agile, or unless consented to.
Should personal information be required to be removed from our Data Centres for business purposes, increased security measures are employed.
Despite the high level of information security employed within Healthy and Agile and its commitment to your privacy, the company is unable to provide an absolute assurance that personal information will remain secure at all times. Healthy and Agile therefore does not accept any responsibility for incidences of unauthorised access to personal information, which is provided at your own risk. Likewise Healthy and Agile does not guarantee the security or privacy compliance of any websites that are accessible through links provided on any of its websites.
Healthy and Agile will delete from its systems any of your personal information held by the company on your request provided that sufficient proof of identity is established.
Healthy and Agile undertakes to provide access to individuals to any of their personal information held by the company for the purpose of review and correction with exception to the limitations imposed by the privacy legislation.
Members can log in to the members area of healthyandagile.com.au and review their information when required. Should changes be required, an on-line form is available for members to submit corrections. Should any members have difficulty accessing their members area of the website, they should contact Healthy and Agile.
Healthy and Agile limits the use of government identifiers to the purposes required of the company by legislation only.
Healthy and Agile’s personnel will respect a request for anonymity unless and until relevant business negotiations are entered into. None of Healthy and Agile’s business processes can be completed effectively with either party remaining anonymous.
Although Healthy and Agile is an Australian based organisation, it may occasionally engage in international business. In these instances we undertake not to send or disclose personal information without the consent of the individual.
In any event Healthy and Agile takes precautions to ensure that any of its business partners employ similar policies documenting the recognition of their privacy obligations.
Healthy and Agile does not require that you supply any sensitive information to the company unless it is essential for the purpose of the conduct of business. This type of information will not be collected without your consent.
As outlined in your customer profile and application, protecting the privacy of its members is a key commitment of Healthy and Agile, Queensland.