We are selling gelatine/collagen as a food product. These products are intended to support general wellbeing and are not intended to treat, diagnose, mitigate, prevent or cure any condition or disease. If conditions persist please seek advice from your medical doctor.

As the ordinary or otherwise uses of product is outside the control of Healthy and Agile, no representation or warranty, expressed or implied is made as to the effects of such use (damage or injury included) or the results obtained.

Information contained in this website has been compiled in good faith. We cannot guarantee the accuracy of material which may contain inadvertent errors.

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Healthy and Agile ships goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us to enquire about a special order.

All of our prices are in Australian dollars (AUD). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Healthy and Agile is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

Healthy and Agile is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

Healthy and Agile uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Healthy and Agile only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

When purchasing from Healthy and Agile your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.

For security reasons we may require you to re-authenticate yourself from time to time, for example after a period of inactivity on the connection between your browser and the Healthy and Agile servers. We are not responsible for any information you may lose if the Healthy and Agile servers terminate your browser session due to prolonged periods of inactivity between your browser and the Healthy and Agile servers.

You must comply with all directions issued by Healthy and Agile relating to use of your Member ID and access to healthyandagile.com.au. Healthy and Agile is not responsible for providing the computer, hardware, software nor any other equipment necessary to access the Internet. You must not send or disclose any part of your Member ID that is meant to be confidential (“Confidential Component of your Member ID”) (for example, the password component of your Member ID) to any other person or store it in a manner that would reasonably allow another person or entity to obtain access to it. If you choose to use a workplace email address to access healthyandagile.com.au, you are responsible for ensuring that such use complies with any rules, policies or protocols which apply to the use of the Internet in your workplace.

You must not keep the Confidential Component of your Member ID in a location where it is capable of being copied or used by any other person or disclose the Confidential Component of your Member ID to any other person, other than:

• another person authorised by you to access and use healthyandagile.com.au on your behalf or
• another person authorised by the Authorising Person (for example, another employee) to access and use healthyandagile.com.au on their behalf, in each case provided that the other person (“Authorised Person”) agrees to be bound by the Terms of Use.

Healthy and Agile is entitled to rely on your Member ID as evidence of your identity and authority for the purposes of healthyandagile.com.au (including, for example, for the purpose of making payments to Healthy and Agile using your credit card details, and for the purpose of nominating email addresses or phone numbers to which Healthy and Agile may send billing and payment information relating to your Healthy and Agile accounts). You are responsible for all use of healthyandagile.com.au and your Member ID where you have not complied with the Terms of Use. Other than by reference to a person’s Member ID, Healthy and Agile cannot and does not verify that each person who accesses healthyandagile.com.au is in fact the person they say they are, or acts with the authority of the person whose Member ID they use.

You must immediately notify Healthy and Agile if you become aware:

•  that the Confidential Component of your Member ID has been compromised or is known by a third party (other than by an Authorised Person) or
• of any unauthorised use of your Member ID.

In the event that you notify us of either of these things, we will take reasonable steps to deactivate the Member ID and issue you with a new Member ID within a reasonable time of being so notified. Notice provided by you under this clause does not release you from your responsibilities under the

We will take reasonable steps to secure healthyandagile.com.au and the systems in our control that are used to access healthyandagile.com.au. However, the internet is sometimes unreliable and is a difficult medium to secure. Healthy and Agile does not guarantee the security of healthyandagile.com.au or the systems (including the internet and your hardware and software) used to access healthyandagile.com.au, or any information that passes through such systems.

Given the nature of online systems, particularly the internet, we cannot guarantee that healthyandagile.com.au will always be available or fault or virus free.

The terms that apply to the supply of healthyandagile.com.au are those that are expressly set out in this document and those implied by consumer protection laws to the supply of this service that are unable to be excluded. No other terms apply.

We are not responsible for: loss caused by factors which could reasonably be considered to be outside our control such as faults in third party equipment loss of data or loss of profits or revenue and any loss to the extent that it is caused by you, for example, through your negligence or breach of contract.

You must take reasonable steps to minimise the extent of the loss you may suffer as a result of healthyandagile.com.au. For example, you should take reasonable steps to ensure that you will not suffer loss if the website service is not always available by, for example, maintaining an alternative email service or data base.

You are liable to us for breach of contract or negligence under the principles applied by the courts.

You are not liable for any loss to the extent that it is caused by us, for example, through our negligence or breach of contract.

We may change the Terms of Use by obtaining your consent or giving notice as outlined below. The period of notice we will give you depends on the type of change.

If the change will benefit you, we can make the change immediately and are not required to notify you prior to the change.

If the change has a detrimental impact on you but is

• required by law
• necessary for security reasons
• to prevent fraud, or
• for technical or infrastructure reasons, we will try to give you 3 days prior notice of the change.

Sometimes, due to the nature of the change, we may not be able to give you three days prior notice but we will give you as much notice as we reasonably can. Notice may be provided to you in the manner set out below:

If we reasonably consider that the change will have a significant detrimental impact on the majority of our customers using healthyandagile.com.au or on a specific class of customers who use healthyandagile.com.au in a particular way (and you are one of this class), we will give you at least 30 days’ prior notice of the change.If the change is not of a type described we will give you at least 10 days’ prior notice of the change.If we change the Terms of Use, you may choose to stop using healthyandagile.com.au. Any use of healthyandagile.com.au after a change of the Terms of Use takes effect will be governed by the varied Terms of Use. We do not have to notify you if we make changes to the healthyandagile.com.au website.

You may stop using healthyandagile.com.au at any time, for any reason.

We may immediately suspend, terminate or limit your access to healthyandagile.com.au if: you are in breach of the Terms of Use and:

• the breach is something which cannot be remedied or
• you fail to remedy the breach within 30 days’ of our written notice to you of that breach
• there is an emergency

If you enter a contract for the supply of goods and/or services via healthyandagile.com.au, that contract will not be affected if Healthy and Agile stops making healthyandagile.com.au or part of healthyandagile.com.au available to you, unless the goods and/or services are supplied via healthyandagile.com.au.

As part of some healthyandagile.com.au services available via healthyandagile.com.au, we may communicate with you via email, or an SMS, or both, to an email address or a mobile phone number nominated by you. When we do, the following will apply:

• you are responsible for ensuring that your contact details for the online service/s are current, your email service or mobile phone account is operational and that you check your emails or mobile phone regularly for messages and
• you must notify Healthy and Agile as soon as possible of any changes to your contact details for the online services using the online method provided by Healthy and Agile.

From time to time, in addition to giving you notice in the way required of us we may choose to also give you notice by another method. If we give you such additional notice, you should not presume that we will do this every time.

When you send us any feedback, suggestions, ideas or other materials in relation to or via healthyandagile.com.au, you agree that we can use, reproduce, publish, modify, adapt and transmit them to others free of charge and without restriction, subject to our obligations in our Privacy Statement.

If GST is imposed on any supply made by us through healthyandagile.com.au, you must pay to us, in addition to any consideration payable or to be provided by you for this supply, an additional amount for the supply calculated by multiplying the prevailing GST rate by the consideration for the relevant supply payable or to be provided (without any deduction or set off) by you under any other clause in the Terms of Use. Any amount payable by you is payable on demand by us, whether such demand is made by an invoice or otherwise.

This agreement is governed by the law in force in the State of Queensland, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and courts of appeal from them for determining any dispute concerning this agreement.

If any of the Terms of Use are invalid or unenforceable, it will be struck out and the remaining terms will remain in force.

If we do not act in relation to a breach by you of the Terms of Use, this does not waive our right to act with respect to subsequent or similar breaches. If you do not act in relation to a breach by us of the Terms of Use, this does not waive your right to act with respect to subsequent or similar breaches.

You may not assign or transfer your rights or benefits under the Terms of Use to any other person or entity without our prior consent, which we will not unreasonably withhold.

Copyright Notice: Healthy and Agile text, photos, graphics, audio and video works are only for the Permitted Use and must not, directly, or indirectly, be published, rewritten for broadcast, communication or publication or redistributed in any medium. Such Healthy and Agile materials and works must not be stored in any electronic or other system except for the Permitted Use. Neither the Licensee, User or any other person may hold Healthy and Agile liable for any delays, inaccuracies, errors or omissions in respect of such materials and works, the transmission or delivery of such materials and works or any loss or damage arising from any of the foregoing.

Healthy and Agile Site Disclaimer: The views expressed in the interviews featured in podcasts or in the reports featured on this site are not those of Healthy and Agile. We do not necessarily agree with the views expressed and we are not responsible for any statements made by the speakers during a podcast or in the reports. We make no claims that the statements are correct, reliable or complete. You should make your own enquiries before acting upon or relying on any statements made.

Healthy and Agile ABN 883 914 280 76 has made every effort to ensure that the information presented on this web site is correct and true. The information presented here is of a general nature and there is a possibility that changes in circumstances after the date of publication may impact on the accuracy of the information. The company accepts no responsibility or liability for the public’s subsequent use or misuse of the information provided. We encourage you to contact u sbefore making any decisions based on the content of this website.

Healthy and Agile ABN 883 914 280 76
Street Address: 12 Short Street Boonah Qld 4310